As digital shopping sites go ahead and take world by storm, it's becoming evident that technology is sweeping the entire world like never before. Shopping sites are truly revolutionizing the idea of shopping which is becoming a one-stop destination for buyers. But what actually customers expect from my company? Here is a compilation of 11 issues that they want desperately in an Ecommerce site.
Variety
Customers love varieties. They want different product choices and features with a single click of a mouse. Surfing various products gives consumers pleasure and lures them to shop more.
Search Box
Search box allows users to search the catalogue by product type, name, item number, and other keywords. This saves considerable time of the users and helps the crooks to find their desired products without making much effort.
Information
Information is a lot like wealth and customers simply adore it. Details regarding to brand size, weight, colour, materials, and compatibility will always be appreciated from the customers and providing relevant information may make the site owners and companies stay long of their business.
Photographs
Photos of merchandise or visual images alongside information get them to look credible. Just like traditional shops, where customers don't realize to see what they are buying, additionally they expect the Ecommerce sites to offer product photos.
Quick shipping
Online consumer wants immediate delivery in the products the moment they order them. Generally, online shopping sites 3-4 business days to deliver something which is expected from the customers. Competent e-marketing is about instant order placement and delivery in order to deliver customers a satisfying online shopping experience.
Reviews and feedback
Feedback and reviews from the old customers create a lot of difference for brand new buyers. They expect sites to exhibit feedback and reviews of a particular product.
Discounts
Many shoppers simply make an online purchase for getting nice discounts at least for bulk purchases. Free shipping offers also entice these phones go on a shopping spree. Seasonal discounts during festivals or New Year are typically provided with the Ecommerce sites and also this is a big welcome for users as it helps the crooks to save some bucks. Coupons and gift cards also does wonders for buyers plus they get into the groove of buying.
Good customer care services
Customers want Ecommerce sites to render top-notch customer care services for 24*7. Online chats, hot lines, toll free contact number, quick response to grievances through emails are what just about every customer wants these days. In fact a business is judged how good or bad it is on the basis of customer care services it gives you.
Easy checkout process
Shopping carts, short online product buying forms, easy payment processes are desired with the users. This makes buying online much more hassle-free on their behalf.
Social media presence
A social media marketing presence on various platforms wins the credibility with the consumers as well as boosts sales. Social channels like Facebook, Twitter, Google+, Linkedin feel at ease bets. Through these channels companies can talk to the potential shoppers and persuade these phones purchase.
Announcement about new arrivals
It might be anything like emails, newsletters, advertisements customers love to know what is originating next out there and which goods are getting launched. Therefore, they expect the Ecommerce sites to keep them abreast of the latest happenings.
Customer satisfaction needs to be the first priority of the business and shopping on the web is not any exception. It starts with customers and ends together.